FAQ
Ordering & payment
How can I place an order?
You can place an order directly through our website by selecting your desired plushie, adding them to your cart, and proceeding to checkout.
Can I change or cancel my order after it's been placed?
Orders can be modified or canceled within 1 hour of placing them. Please contact our customer service for assistance.
Shipping & delivery
What shipping options are available?
We offer standard USPS priority shipping options. The cost and delivery time vary depending on your location.
Do you offer international shipping?
Yes, we ship to select international locations. Shipping fees and delivery times will vary based on the destination.
How do I request a custom plushie?
Customs can be requested via our custom contact from located on the home page. You will fill out the information and someone from our team will reach out regarding availibity and price quote.
Contact & Support
How can I contact customer service?
You can get in touch with our customer service team via the "Contacts" page on our website
or
What are your customer service hours?
We’re here to answer your questions M-F 7:00 AM to 3:00 PM EDT